Legal & Compliance
Complete GDPR, CCPA, and regulatory compliance documentation for VisualGridWorks.
Last Revised: September 2026 // Commercial Governance
Privacy Policy
Effective Date: September 2026
1.1 Data Controller
VisualGridWorks, registered at 64546 Opelstrasse 6 Mörfelden-Walldorf, Germany, is the data controller responsible for the processing of personal data collected through this website. For any privacy-related inquiries, contact us at [email protected].
1.2 Data We Collect
We may collect and process the following categories of personal data:
- • Contact Information: Name, email address, phone number, and company name submitted through our contact forms.
- • Project Data: Project specifications, briefs, and related documentation voluntarily provided during engagement.
- • Technical Data: IP address, browser type, operating system, referring URLs, and page interaction analytics collected automatically via cookies and server logs.
- • Payment Data: Transaction metadata processed through our third-party payment processor (Stripe). We do not store credit card numbers on our servers.
1.3 Legal Basis for Processing (GDPR Art. 6)
We process personal data based on the following legal grounds:
- • Consent (Art. 6(1)(a)): When you submit a contact form or subscribe to communications, you provide explicit consent for data processing.
- • Contractual Necessity (Art. 6(1)(b)): Processing required to fulfill our contractual obligations for web design services.
- • Legitimate Interest (Art. 6(1)(f)): Analytics and security monitoring necessary for operating and protecting our digital infrastructure.
1.4 Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months. Project-related data is retained for the duration of the active engagement plus 12 months for legal and accounting purposes. Technical analytics data is aggregated and anonymized after 12 months.
1.5 Your Rights (GDPR)
Under the General Data Protection Regulation (EU) 2016/679, you have the following rights:
- • Right of Access (Art. 15): Request a copy of all personal data we hold about you.
- • Right to Rectification (Art. 16): Request correction of inaccurate personal data.
- • Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten").
- • Right to Restriction (Art. 18): Request limitation of processing in certain circumstances.
- • Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format.
- • Right to Object (Art. 21): Object to processing based on legitimate interests, including direct marketing.
To exercise any of these rights, email us at [email protected]. We will respond within 30 days.
1.6 CCPA Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights:
- • Right to Know: Request disclosure of the categories and specific pieces of personal information collected about you.
- • Right to Delete: Request deletion of personal information collected from you.
- • Right to Opt-Out: We do not sell personal information. However, you may submit an opt-out request at any time.
- • Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.
1.7 International Data Transfers
All personal data is stored within the European Economic Area (EEA). If any data transfer outside the EEA is required, we ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, in compliance with Chapter V of the GDPR.
1.8 Data Security
VisualGridWorks implements industry-standard technical and organizational measures to protect personal data, including TLS 1.3 encryption for all data in transit, AES-256 encryption for data at rest, access controls with multi-factor authentication, regular security audits, and automated vulnerability scanning.
1.9 Supervisory Authority
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the competent supervisory authority. For VisualGridWorks, this is the Hessian Data Protection Authority (Der Hessische Beauftragte für Datenschutz und Informationsfreiheit).
Terms of Service
Effective Date: September 2026
2.1 Agreement to Terms
By accessing or using the services provided by VisualGridWorks, registered at 64546 Opelstrasse 6 Mörfelden-Walldorf, Germany, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must discontinue use of our services immediately.
2.2 Scope of Services
VisualGridWorks provides responsive web design, UI/UX consultation, accessibility auditing, design system development, and related digital interface services. All services are delivered based on explicitly contracted Statements of Work (SOW) executed between the client and VisualGridWorks.
2.3 Project Engagement & Payment
All project engagements begin upon mutual execution of a Statement of Work or project brief confirmation. Payment terms are as follows: 50% upfront deposit required to commence work, remaining 50% due upon project delivery and before final file transfer. All invoices are payable within 14 days of issuance. Late payments accrue interest at a rate of 5% per month.
2.4 Intellectual Property Rights
Upon complete settlement of all agreed invoices, VisualGridWorks assigns all worldwide intellectual property rights in the client-specific deliverables — including source code, design tokens, digital assets, and documentation — directly to the client. VisualGridWorks retains the right to display anonymized project work in its portfolio unless explicitly restricted in the SOW.
2.5 Revisions & Change Management
Standard project engagements include up to 2 rounds of revisions at no additional cost. Additional revision rounds are billed at €85/hour. Scope changes requested after SOW execution that materially alter project deliverables will be documented via a formal Change Order and may result in adjusted timelines and pricing.
2.6 Delivery & Acceptance
Upon delivery of final project files, the client has 7 business days to review and provide acceptance or request reasonable modifications. If no response is received within 7 business days, the project is deemed accepted. Delivered files include all source code, design assets, and deployment documentation as specified in the SOW.
2.7 Limitation of Liability
VisualGridWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total aggregate liability shall not exceed the total amount paid by the client for the specific project giving rise to the claim. We are not responsible for losses resulting from third-party platform outages, client-side modifications, or force majeure events.
2.8 Confidentiality
Both parties agree to maintain the confidentiality of proprietary information shared during the engagement. VisualGridWorks will not disclose client project details, business strategies, or technical specifications to any third party without prior written consent, except as required by law.
2.9 Termination
Either party may terminate the engagement with 14 days written notice. Upon termination, the client is responsible for payment of all work completed up to the termination date. All partially completed deliverables and working files will be transferred to the client upon settlement of outstanding invoices.
2.10 Governing Law & Dispute Resolution
These Terms of Service are governed by the laws of the Federal Republic of Germany. Any disputes arising from or relating to these terms shall first be resolved through good-faith negotiation. If resolution cannot be reached within 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts in Darmstadt, Germany.
Refund Policy
Effective Date: September 2026
4.1 Refund Eligibility
VisualGridWorks is committed to delivering high-quality web design services. We offer refunds under the following conditions: if work has not yet commenced following deposit payment, a full refund of the deposit will be issued within 14 business days; if work has commenced but the project is terminated by the client within the first 5 business days, a prorated refund of the deposit will be issued based on work completed; if work is completed but the client identifies material defects in deliverables that prevent the intended use of the work product.
4.2 Non-Refundable Items
The following are not eligible for refund:
- • Completed and accepted deliverables after the 7-day review period
- • Third-party costs incurred on behalf of the client (domain purchases, hosting fees, stock licenses)
- • Work completed under approved Change Orders
- • Monthly retainer services after the service period has been delivered
4.3 How to Request a Refund
To request a refund, email [email protected] with your project reference number, a description of the issue, and supporting evidence. We will acknowledge receipt within 2 business days and provide a resolution within 14 business days.
4.4 Dispute Resolution
If you are unsatisfied with our refund decision, you may request a formal review by contacting our management team. Unresolved disputes may be submitted to mediation under German commercial mediation standards before pursuing any legal remedies in the courts of Darmstadt, Germany.